If you request information from us through our online contact forms, we ask for and store the business-related information you provide (such as name, address, email address, telephone number, etc.) to assist us in responding to your request. When you visit our websites or mobile applications (or when you use any of our online services) we may collect or have collected certain information about your computer or device through technology such as cookies, web beacons, or other tracking/recording tools. The information collected may include, but is not limited to, IP addresses, referring URLs, access times, browser types, device types, mobile device identifiers, or information about your interactions with our websites, mobile applications or services. (Note that a “cookie” is a text file placed on a computer’s hard drive or stored on a mobile device; a “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.)
We may use the information described in this paragraph to, among other things, (i) operate our services, including by remembering information so that you will not have to re-enter it during your visit or the next time you sign in to your account, (ii) identify and protect our customers, (iii) control unauthorized use or abuse of our services, (iv) provide custom, personalized content and information, which could include advertising, (v) monitor aggregate traffic patterns on our websites, mobile applications, and services, and (vi) analyze and improve our services.
Your personal information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with providing our services to you and in establishing, maintaining and managing our relationship with you.
We may also share information with our service providers and business partners to help us monitor usage and other analytics regarding our services, and to help us improve these offerings. When we share your information with our service providers and business partners, we only provide the information that these third parties reasonably need to perform their functions.
Delaplane Cellars, LLC website, mobile applications and services are intended for use strictly by adults. Delaplane Cellars, LLC does not knowingly solicit or collect personal information from children under the age of 21. If Delaplane Cellars, LLC obtains knowledge that it has collected personal information from a child under 21 in retrievable form in its files, Delaplane Cellars, LLC will delete that information.
Delaplane Cellars, LLC maintains reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). Delaplane Cellars, LLC has implemented policies and practices pursuant to various security rules and regulations relating to the security and safeguarding of payment cardholder data, including the Payment Card Industry Data Security Standards (PCI-DSS). However, no precautions, means, or method of transmission which uses the internet or method of storage is absolutely 100% secure. For these reasons, we cannot guarantee absolute security of your personal information.
Delaplane Cellars, LLC is not liable for loss of passwords due to user negligence. If you believe your password has been lost or compromised, we recommend that you immediately change your password.
Wine may only be purchased and delivered to persons who are at least 21 years of age . When wine is delivered, the person accepting the delivery may be required to show proof of age.
Returns and Exchanges
Delivery of the package depends on the distance from the winery and the day that the order was placed. We will process all orders in a timely manner but please allow 2 business days for processing.
In the event that you have not received the Products that you ordered please call us at 703-753-9360.
If the products you ordered arrived damaged, and the damage is visible do not accept the order from the shipping company. Please call us at 703-753-9360 to address the situation.
Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available or, if not, another may be substituted. In this instance, keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Delaplane Cellars. Please address all concerns of this nature to firstname.lastname@example.org and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Delaplane Cellars will recommend when shipping is appropriate – if the customer insists on shipping outside of the recommended timeframes, Delaplane Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes subject to you, the consumer.